Privacy Policy

Effective Date: 10-01-2023

Sun Moon & Bloom We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our site or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information:

  • Contact Information: We collect your name, email address, phone number, and postal address when you place an order or contact us.
  • Payment Information: When you make a purchase, we collect payment details, such as credit card information, which is securely processed by third-party payment processors.
  • Order History: We maintain a record of your previous orders and preferences to improve your shopping experience.

Non-Personal Information:

  • Usage Data: We collect data related to your browsing activities, such as IP address, browser type, pages visited, and the time and date of your visit.
  • Cookies: We use cookies to improve user experience, track visitor activity, and personalize content. You can manage or disable cookies through your browser settings, though some features of our site may not function properly without cookies.

How We Use Your Information

We use your information for several purposes, including:

  • Order Fulfillment: To process and ship your orders, provide customer support, and communicate with you about your orders.
  • Service Improvement: To enhance our website, services, and offerings by analyzing customer behavior and preferences.
  • Marketing & Promotions: With your consent, we may send you promotional emails and updates regarding new products or special offers. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with legal obligations, such as tax and reporting requirements.

How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors who assist in order processing, payment handling, website hosting, and delivery services. These providers are bound by confidentiality agreements and may only use your information to perform their designated services.
  • Legal Authorities: If required by law, or in response to legal proceedings, subpoenas, or court orders, we may disclose your information to comply with our legal obligations.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

GDPR (EU Residents):

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your data.
  • Deletion: You may request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  • Data Portability: You can request that your data be transferred to another service provider in a machine-readable format.
  • Withdraw Consent: If you’ve consented to our use of your data (e.g., for marketing purposes), you can withdraw this consent at any time.

CCPA (California Residents):

  • Access: You have the right to request a report detailing the personal information we have collected, shared, or sold in the past 12 months.
  • Opt-Out: You can opt-out of the sale of your personal information (though we do not sell personal data).
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions, such as compliance with legal obligations.

To exercise any of these rights, please contact us at [Insert Contact Email].

Data Retention

We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, and resolve disputes. When your data is no longer required, we will delete or anonymize it in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Analyze website traffic and user behavior.
  • Provide a more personalized shopping experience.
  • Manage shopping cart functionality.

You may opt-out of non-essential cookies by adjusting your browser settings. However, this may affect your user experience on our site.

Security

We take the security of your personal information seriously. We use industry-standard measures, including encryption and secure payment gateways, to protect your information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your data in accordance with this policy.

For EU residents, we take appropriate safeguards to ensure that your data is protected when transferred outside the European Economic Area (EEA), such as using standard contractual clauses approved by the European Commission.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete that information immediately. If you believe we may have collected information from a child under 13, please contact us at [Insert Contact Email].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any significant changes by updating the effective date at the top of this page. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights under applicable privacy laws, please contact us at:

Sun Moon & Bloom
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Address: [Insert Business Address]